Ready Wi-Fi connectedness problems

If y'all're having Wi-Fi connexion problems or see an Wi-Fi icon with an assertion betoken, try the solutions below. Later on each solution, try to open up a webpage on your telephone to see if the issue is fixed.

Step 1: Check settings & restart

  1. Make certain Wi-Fi is on. Then turn it off and on again to reconnect. Acquire how to connect to Wi-Fi networks.
  2. Make sure Aeroplane mode is off. Then plough information technology on and off once more to reconnect. Learn how to enable and disable Plane fashion.

  3. Press your phone'southward power push button for a few seconds. Then, on your screen, tap Restart .If y'all don't see "Restart," printing and agree the power button for virtually 30 seconds, until your telephone restarts.

Step 2: Find the problem type

  • Telephone:Try connecting to the Wi-Fi network with another device, like a laptop computer or friend'due south phone. If other devices can use the network, the problem is most likely with your phone.
  • Network:Check whether your telephone tin can connect to another Wi-Fi network, like at a friend'due south house or a public network. If your telephone tin can connect elsewhere, the problem is nigh likely with the network.
  • Internet:If your telephone connects to the Wi-Fi network but y'all still have no net, the problem is nigh probable with your cyberspace connection.

Footstep three: Troubleshoot past problem type

Telephone

Check for trouble apps

The problem can be from an app that you downloaded. To discover out, restart your phone in safe mode.

  1. Plough on safe mode. Learn how to turn on safe style.
  2. Endeavor connecting to the Wi-Fi network again.
  3. Check if the Wi-Fi connectedness works in safe way.
    • If the Wi-Fi connection works in safe mode, a downloaded app is virtually probable causing the effect.
      • To leave safe mode, restart your phone.
      • Uninstall recently downloaded apps i past one. See whether the connectedness works.
      • Afterwards you remove the app that'southward causing the problem, reinstall the other apps.
    • If the Wi-Fi connexion doesn't piece of work in safety mode
      Likely, there'southward a problem with the Wi-Fi network or internet connection.

Tip: Airplane fashion is automatically turned on when you enter condom mode. Nosotros recommend turning airplane way off in order to continue using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and then on again.

  1. Unplug the router and modem'due south power cords from the power outlet for fifteen seconds.
  2. Plug the ability cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Look a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer's support site.)

If the lights aren't working right, you could have an result with the modem, router, or internet connection.

Contact the network administrator or your Isp. For example, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, oft take a webpage for y'all to consummate. If you sign in or accept the terms, the public connectedness should piece of work.

If you don't see an dominance page later on you connect to a public network:

  • Check for a notification that asks you lot to sign in.
  • Open a new page in a new window.

If those steps don't work, effort restarting your connection to the network:

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenCyberspace.
  3. Touch and agree the network proper name. TapForget.
  4. Turn Wi-Fi off and so on again.
  5. On the list, tap the network proper noun.
  6. Y'all'll go a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open your telephone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UseWi-Fi hotspot.
    • If information technology was already on, turn it off and so on again.
    • If your phone hasn't had a hotspot earlier, first tap Prepare Wi-Fi hotspot.

Tip: For more info, learn more almost hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If you have issues, check with your carrier. Inquire whether your phone can connect to mobile hotspots and whether they're in your information programme.

When yous reconnect

When you reconnect, check for the latest system update. Updates tin can bring improvements that help fix issues. Larn how to check and update your Android version.

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